Resource & Help Center Web Design Desktop

What is this file?

This is a file focused on the topic of resource center (or sometimes called a help center). A Help Center is a website where customers can find answers to their questions and solutions to their problems.

Who might use/need this file?

Big corporations like IBM, Microsoft, Apple, etc have their own versions of resource centers, aiming to reduce customer service time by providing individual SOP article, videos and all types of resources. Any businesses who are trying to centralize information gathering should considering investing in a resource center in the long run, especially in an increasing digitalised world.

Why is this file special?

• I have researched, designed and successfully launched a similar product in the company I currently work in - Decathlon Group.
• The design included are the (currently) most up to date and frequently encountered pages in any competitor products.

What does this file include?

• I oversee resource center as a product of its own, so I made these key pages to ensure maximum compatibility:
  • Home page
  • Community page
  • Community page & detail discussion page
  • Learning center page
  • Contact support page
  • Product detail page
  • SOP page
  • Q&A page
  • Search result page

• UI is derived from the lastest IBM carbon design system which can be downloaded from Figma Community. This is to ensure maximum visual standarlization and consistency between all pages.